Return Policy

At Oe!l La La®, your satisfaction is our utmost priority. We want you to be completely happy with your purchase. In the event that you are not, we offer a hassle-free return process within 30 days from the date of purchase (unless otherwise specified in your agreement with Oe!l La La®).

Please be aware that certain items are ineligible for return. Clearance sale items, custom eyewear products that have been made specifically to your specifications,  sunglasses, and eye care products cannot be returned. We apologize for any inconvenience this may cause.

Our goal is to ensure your complete satisfaction with every aspect of your Oe!l La La® experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you and make your shopping experience as smooth and enjoyable as possible.

Return item(s) to:
HARINA Optométristes
Att: Oe!l La La (rtn)
5202-2305 Chemin Rockland
Mont-Royal (Québec) H3P 3E9

Our team at Oe!l La La® is here to provide you with exceptional customer support. We are available to answer any questions you may have during the following hours:

  • Monday to Wednesday: 10:00 AM to 05:00 PM EST
  • Thursdays & Fridays: 10:00 AM to 09:00 PM EST
  • Saturdays: 09:00 AM to 05:00 PM EST
  • Sundays: 10:00 AM to 05:00 PM EST

We understand the importance of timely assistance and aim to be readily available within these specified hours to address any inquiries or concerns you may have. Please don't hesitate to reach out to us during these times, and we will be more than happy to assist you.

Call us at: 1-888-OEIL LA LA (634-5525) 
email us at: info@oeillala.ca
or use our: ONLINE FORM

REFUNDS:

Once your return is accepted in accordance with our policies at Oe!l La La®, we will initiate the refund process. Refunds will be processed using the original form of payment provided during the purchase. Please note that it may take approximately two to three weeks from the time we receive the returned item(s) at our warehouse for the refund to be credited.

At Oe!l La La®, we strive to ensure a prompt and seamless refund experience for our valued customers. If you have any further questions or require assistance regarding the refund process, please feel free to contact our dedicated customer service team. We are here to help and make sure your refund is processed accurately and efficiently.

EXCHANGE:

At Oe!l La La®, we are committed to providing you with products of the highest quality. If you receive an item that is defective or damaged, we will be more than happy to replace it for you. We understand the importance of your satisfaction and strive to ensure that you receive products in perfect condition.

If you need to exchange a defective or damaged item for the same item, please reach out to our customer service team to initiate the exchange process. We will guide you through the necessary steps to ensure a smooth and efficient resolution. Your satisfaction is our priority, and we are here to assist you every step of the way.